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For a century at least innovative new firms have driven lumbering old companies out of their dominant market positions. With the spread of the internet and smartphones in the last decade, this disruption has accelerated and now reaches every corner of the world. Read more
10th June 2021 Data is a key differentiator and determinant of the competitiveness of an organization and its ability to sustain value to its stakeholders – be it a customer, employee, partner, or shareholder. Read more
Businesses around the world have been affected by the COVID-19 pandemic, compelling them to adapt, innovate and reinvent themselves to survive and sustain. Businesses in Sri Lanka are also in the process of recovering from the damages caused by the pandemic by adapting to the ‘new normal’. Read more
The world contains an unimaginably vast amount of digital data. That’s because there is now an abundance of technologies and tools to capture and process data from a host of sources such as smartphones, IoT devices/ sensors, websites, social media, and online feeds. Read more
Today, customers can interact with your company in more ways than ever, across unique channels, devices, and time zones. Your customer might see your company’s ad, visit your website, browse your products, read customer reviews, and go on their way—all without speaking to a single human. While technology and automation have unquestionably improved our lives, …
Continue reading "Customer Centricity & Customer Experience – What? Why? and How?."
We had our very own CEO, Ramesh Shanmuganathan participating in a virtual “fireside” chat today at the Sri Lanka Digital Dialogue 2020 organized by the DynamicCIO. If you have missed the conversation. Read More
COVID-19 has challenged the status quo in every aspects of our lives. One of the areas which was challenged the most from a CIO’s perspective has been Information Governance & Assurance aggravated by exponential rise in ransomware attacks to exploit the shift of most working from home(WFH). What has helped certain organizations to better manage …
Continue reading "Zero Trust Architecture — the myth & reality."
Ramesh Shanmuganathan, Executive Vice President cum Chief Information Officer of John Keells Group and Chief Executive Officer of John Keells IT, spoke to Echelon about the digital transformation about to take the country by storm Read more
The Internet has effectively transformed the world we live in today and thought leaders around the world are maximizing the benefits of this transformation in ways unimagined a few decades ago. Read more